On-Site Maintenance Services

Abtech are fully aware of the issues faced by IT departments in maintaining systems. Issues such as staffing, specialist technical expertise, geographic availability…the list goes on.

How do we know? Because Abtech works directly with customers’ IT departments in providing them with a trusted solution for mission critical systems, such as those found in all major Data Centres.

The Technical Helpdesk and Online Call Logging & Management facility

When something goes wrong, you need fast and efficient service that's easy to access.  Abtech offers a phone-in service to our support desk team who will log your call and assign it to an engineer for you and we also offer an online call logging and management facility so that you can manage your support issue from start through to successful fix.

The Service Levels

We can provide flexible service levels up to 24 hours a day, 365 days a year and as standard we provide a “Call to Fix” service level, not just a site response.

What we cover

Benefits of our IT Support Services for your organisation

Reducing costs – when we maintain your IT equipment we’ll aim to reduce your costs by extending the life of your existing IT investment beyond normal manufacturers’ warranties; and refurbishing or re-engineering your equipment.

Reducing risk - IT hardware failures present a real risk to organisations – loss of reputation, loss of customers and loss of business. We’ll help to reduce these risks by getting responding to your needs quickly and getting your computer systems working again.

Focusing your business on your core skills – with access to accredited engineers based at locations across the UK, you can focus your in-house IT team on strategic projects that will drive your business forward.

Software & System Administration Services

Additionally, Abtech UK offer Linux System Administration contracts. This service provides the user with a technical resource on a secure remote connection to perform many system administration day to day tasks as well as a monthly report to a named contact. If you would rather outsource your Linux skills requirement, talk to us today about how our specialists can help you reduce your costs and maintain your systems. 

For further information on our System Administration Contracts click here

If you would like to see references, contact our team today as we have many customers who have used our support services for a number of years and would be happy to talk to you about our service. 

Call us on 0845 456 2393 or email us via our contact page for further information